The Job That Should Not Depend On One Person
At a small flower wholesaler, the packing crew is ready, but nobody knows which orders to start. Leah usually checks the morning orders and releases them for packing. Today she’s out, and the team discovers that watching her do it isn’t the same as knowing how to do it. Cross-training gives another employee the chance to learn and practice that task before they’re needed. Start with one job that can’t easily wait. The goal is to make sure someone else can do it without calling the person who’s off.